If you are new to our practice, please read through our office policies below.
For non-emergency calls after business hours please contact us at our office number, 309-454-3456 and follow the phone instructions. For emergency situations, dial 911. When your health care provider's office is closed, registered nurses from the OSF After Hours Call Center are avialable to talk with you about your current symptoms over the telephone. The nurses can give care advice for acute symptoms or help determine where you should be seen prior to your health care provider's office re-opening.
Call our office to request a prescription refill. If you are calling after hours, your new prescription will be refilled on the following business day.
We request that all office visit charges and office procedures be paid at the time of service, unless you are covered by an insurance plan we are enrolled in currently. We also request that all deductibles, co-insurance, and co-payments be handled at time of service. We accept cash, checks, debit, Discover, Visa, and Mastercard.
If you are unable to keep your scheduled appointment, please make every effort to contact our office at least 24 hours prior to the appointment date. In the event that you miss 3 or more appointments without cancelling, we may need to discontinue your care with our office.
Please be prepared to provide the information needed to verify your insurance coverage and file your insurance claim. Deductibles, co-insurance, and co-payments are due at the time medical services are rendered.
